Return and Refund Policy

At Twinkle My Toes, your satisfaction is our top priority. We strive to provide beautiful wall art that enhances your space, but we understand that sometimes a purchase may not meet your expectations. That's why we offer a flexible return and refund policy to ensure your shopping experience remains hassle-free. Below, you'll find detailed information about our return and refund process, eligibility criteria, and timelines. Please take a moment to review this policy, and feel free to reach out with any questions or concerns.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase from Twinkle My Toes. If for any reason you are not happy with your wall art, you may return it for a refund or exchange, subject to the following conditions:

  • Return Window: Returns must be initiated within 30 days of the delivery date.
  • Condition of Items: The wall art must be returned in its original condition, unused, unaltered, and with all original packaging, accessories, and documentation included. Items that have been damaged, modified, or show signs of use may not be eligible for a refund or exchange.
  • Non-Returnable Items: Customized or personalized wall art, digital downloads, and final sale items are not eligible for returns.

If your return meets the above criteria, we will be happy to process it.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email our customer service team at support@twinklemytoes.com with your order number, a brief explanation of why you wish to return the item, and any relevant photos (if applicable, such as in the case of damaged or defective items). Our team will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s).
  2. Prepare Your Return: Carefully package the item in its original packaging, including all accessories, documentation, and the RA number. Ensure that the item is securely packed to prevent any damage during transit.
  3. Ship the Return: Mail the package using a trackable shipping method of your choice. We recommend using a carrier that provides insurance, as Twinkle My Toes is not responsible for items lost or damaged during the return shipping process. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

3. Restocking Fees

We believe that returns should be as stress-free as possible. That’s why we do not charge any restocking fees for returned items. You can return your wall art without worrying about additional costs beyond return shipping.

4. Damaged or Defective Items

If your order arrives damaged or defective, we sincerely apologize for the inconvenience. We are committed to resolving the issue promptly. Please follow these steps:

  • Report the Damage: Contact us within 48 hours of delivery at support@twinklemytoes.com with your order number and photos of the damaged or defective item(s) and packaging.
  • Replacement or Refund: Based on your preference, we will offer a replacement for the damaged item or issue a full refund. In cases of damaged or defective items, Twinkle My Toes will cover the return shipping costs.

5. Refund Processing Time

Once we receive your returned item(s), our team will inspect the return to ensure it meets the eligibility criteria outlined above. Please allow 7-10 business days for your return to be processed once it arrives at our facility.

After your return has been inspected and approved, we will issue a refund to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card provider. In total, you can expect the entire refund process to take approximately 10 business days from the time we receive your return.

6. Exchanges

If you would prefer to exchange your wall art for a different piece, please indicate this when you contact our customer service team to initiate the return. We will do our best to accommodate your request, subject to the availability of the desired item. If the new item is of higher value, you will be responsible for paying the difference. If the item is of lesser value, we will issue a refund for the difference.

Exchanges follow the same return process as outlined above, and no restocking fees will be applied.

7. Refunds for Gift Purchases

If you received a piece of wall art as a gift and would like to return it, please contact us at support@twinklemytoes.com with your order details. If the item is eligible for a return, we will issue a refund to the original purchaser’s payment method, or if preferred, we can provide you with a store credit for the value of the item.

8. Non-Refundable Situations

There are certain situations where a refund or exchange may not be granted, including but not limited to:

  • Items returned without prior authorization or an RA number.
  • Items that are returned more than 30 days after delivery.
  • Items that are not in their original condition, are damaged, or missing parts due to reasons other than our error.
  • Customized or personalized wall art and digital download products.

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@twinklemytoes.com. If your order has not yet been processed, we will do our best to cancel it and issue a full refund. However, if the order has already been processed or shipped, you may need to wait until it arrives and then initiate a return following the guidelines outlined in this policy.

10. Customer Support

We are here to help! If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return, please do not hesitate to contact our customer service team:

Twinkle My Toes
Email: support@twinklemytoes.com
Phone: +1 2158928360
Address: 180 Prince St, New York, NY 10012, United States

Our team is committed to providing you with exceptional service and ensuring that your experience with Twinkle My Toes is nothing short of excellent.

Thank you for choosing Twinkle My Toes for your wall art needs. We appreciate your trust in our products and are dedicated to making sure you love every piece you purchase. If for any reason you are not completely satisfied, we hope this Return and Refund Policy provides the clarity and peace of mind you deserve. We look forward to serving you again in the future!