Return and Refund Policy

At Twinkle My Toes, customer satisfaction is at the heart of what we do. We stand behind the quality of our metal wall art and want you to feel confident with every purchase. If for any reason you are not completely satisfied, we make returns and refunds simple and stress-free.

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. If you are not fully satisfied with your item, you may return it within this timeframe.

Eligible Return Conditions

We accept returns under the following conditions:

  • The product must be in new condition, unused and in its original packaging.
  • Returns are accepted for both defective and non-defective items.
  • You must include proof of purchase or the order number when requesting a return.

Exchange Policy

If you prefer an exchange over a refund, we’re happy to help. We offer exchanges for eligible items that are defective, damaged in transit, or if you simply changed your mind.

How to Initiate a Return

To begin a return or exchange:

  1. Email us at support@twinklemytoes.com with your order number and reason for the return.
  2. Our team will review your request and provide mailing instructions.
  3. Ship the product back to us via mail using the address provided.

Return Address:
Twinkle My Toes
777 E 56th St #2
Brooklyn, NY 11234
USA

Return Shipping Costs

Return shipping is the responsibility of the customer unless the product is defective or incorrect. However, we do not charge restocking fees, and original shipping was free.

Refund Process

Once we receive and inspect your returned item, we will initiate your refund within 5 business days. Refunds will be issued to your original method of payment.

Accepted payment methods include:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

You can find all payment options listed at checkout.

Damaged or Defective Items

If your order arrives damaged or is not as described, please contact us immediately at support@twinklemytoes.com. Include photos of the item and packaging, and we’ll take care of the issue quickly.

Non-Returnable Items

We only accept returns for items that are in new condition. Used, altered, or customized products are not eligible for return.

Questions?

If you have any questions regarding your return, exchange, or refund, our customer service team is here to help.

Contact Us:

At Twinkle My Toes, we value your trust and aim to provide a shopping experience that exceeds expectations—from quality craftsmanship to reliable customer care.