Shipping Policy
At Twinkle My Toes, our mission is to bring stunning wall art directly to your doorstep with ease and convenience. We are thrilled to offer free shipping on all orders within the United States, making it easier than ever to beautify your home without worrying about additional shipping costs. Below, you'll find all the details regarding our shipping policies, including order processing times, delivery estimates, and other essential information. Please take a moment to review our Shipping Policy, and feel free to reach out with any questions or concerns.
1. Order Processing
We understand that when you purchase new wall art, you want to start enjoying it as soon as possible. That's why we prioritize efficiency in processing your orders. Typically, all orders are processed within 1-2 business days from the time they are placed. Business days are Monday through Friday, excluding national holidays.
During peak periods, such as holidays or promotional events, processing times may be slightly longer due to the high volume of orders. Rest assured, we will work diligently to get your order ready for shipment as quickly as possible. If there are any delays in processing your order, we will notify you via email.
Once your order has been processed, you will receive an email confirmation that includes your order details and tracking information.
2. Shipping Costs
One of our core values at Twinkle My Toes is providing exceptional value to our customers. That's why we offer free shipping on all orders within the United States, regardless of order size, weight, or destination. No hidden fees or extra charges—just beautiful wall art delivered straight to your door at no additional cost.
3. Shipping Methods and Delivery Times
We partner with reliable shipping carriers such as UPS, FedEx, and USPS to ensure that your wall art is delivered safely and on time. Depending on your location and the size of your order, we will choose the most suitable carrier to handle your shipment.
Estimated Delivery Time:
- Standard Shipping: 4-7 business days (after processing)
Please note that these delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or high shipping volumes during peak seasons. While we strive to meet the estimated delivery windows, we cannot guarantee exact delivery dates.
4. Shipping Destinations
We are proud to offer free shipping to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. However, at this time, we do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding companies.
Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause and are continuously exploring options to expand our shipping capabilities.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this information to monitor the progress of your shipment directly on the carrier's website or through your account on our website.
Please allow up to 24 hours for tracking information to update after your package has been shipped. If you have any trouble tracking your order, feel free to contact us at support@twinklemytoes.com, and we'll be happy to assist you.
6. Address Accuracy
To ensure a smooth delivery process, it is essential that you provide accurate and complete shipping information when placing your order. Twinkle My Toes is not responsible for delays or undeliverable packages resulting from incorrect or incomplete address details provided by the customer.
If you realize that there is an error in your shipping address after placing your order, please contact us immediately at support@twinklemytoes.com. While we will do our best to correct the address before your order is shipped, we cannot guarantee changes once the order is in processing.
7. Delivery Issues and Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend taking the following steps:
- Check your surroundings: Look around your property and ask neighbors if they received the package on your behalf.
- Contact the carrier: Reach out to the carrier directly using your tracking number for more information on the package's whereabouts.
- Contact us: If you are still unable to locate your package after following these steps, please contact us within 7 days of the delivery date at support@twinklemytoes.com. We will work with the carrier to investigate the issue and, if necessary, provide a replacement or refund.
In the rare event that your package arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We will arrange for a return and offer a replacement or refund, based on your preference.
8. Shipping Delays
While we make every effort to ensure that your order arrives within the estimated delivery time, there are instances where delays may occur due to factors outside our control, such as weather conditions, natural disasters, or carrier delays. We will do our best to keep you informed in the event of any delays and appreciate your patience during these situations.
9. Signature Requirements
For high-value orders, we may require a signature upon delivery to ensure that your wall art is received safely. If a signature is required, you will be notified in your shipping confirmation email. Please ensure that someone is available to sign for the package at the delivery address.
10. Pre-Orders and Backorders
For items that are on pre-order or backorder, the estimated shipping date will be indicated on the product page. Please note that these dates are estimates and may be subject to change. We will keep you updated via email if there are any changes to the expected shipping date.
11. Holiday Shipping
During peak holiday seasons, shipping times may be longer due to increased demand. To ensure that your order arrives in time for the holidays, we recommend placing your order early. Specific holiday shipping deadlines will be provided on our website as the season approaches.
12. Customer Support
Your satisfaction is our top priority, and we are here to assist you every step of the way. If you have any questions, concerns, or need assistance with your order, please do not hesitate to reach out to our customer service team:
Twinkle My Toes
Email: support@twinklemytoes.com
Address: 777 E 56th St #2 Brooklyn, NY 11234
Our team is dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible.
Thank you for choosing Twinkle My Toes for your wall art needs. We appreciate your business and are committed to delivering exceptional products with the convenience of free shipping. Enjoy your new wall art, and we look forward to serving you again in the future!